Shipping policy

LUXE DERMÈ SHIPPING POLICY

Thank you for shopping with Luxe Dermè.

We are committed to delivering your order safely and efficiently across South Africa.

PROCESSING TIMES
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

SHIPPING RATES
• Standard Shipping: R99 nationwide
• Free Shipping on orders over R799

DELIVERY TIMEFRAMES
Estimated delivery times are:

• Major Cities: 3-5 business days
• Regional Areas: 3–7 business days

Please note that delivery times may vary depending on your location and courier delays beyond our control.

ORDER TRACKING
Once your order has been shipped, you may receive tracking details via email or SMS if available.

INCORRECT SHIPPING DETAILS
Customers are responsible for providing accurate delivery information. Luxe Dermè is not responsible for delays or failed deliveries caused by incorrect addresses or contact details.

LOST OR DELAYED PARCELS
If your parcel has not arrived within the estimated timeframe, please contact us and we will assist in resolving the issue with the courier.

CONTACT
For any shipping-related questions, please contact us at:

Email: info@luxederme.co.za

Thank you for choosing Luxe Dermè.